Gothic Creations Inc.

Shipping Information

Ordering & Information:

For faster service and information on stock availability, call us at 1.203.987.8072.

Customer Service:

To inquire about an order already placed or received, please call 1.203.987.8072, 12:00 PM to 6:00 PM EST, Monday-Friday or e-mail.

Delivery Information:

Your order will be filled promptly. If there should be any delay, you will be informed by e-mail upon receipt of your order. Please allow 7-10 working days for delivery of your items.

Standard Shipping & Handling Charges
Orders up to $35.00	$6.00
$35.01 to $50.00	$8.00
$50.01 to $75.00	$10.00
$75.01 to $100.00	$12.00
$100.01 to $200.00	$15.00
$200.01 to $500.00	$25.00
Over $500.00	Call or e-mail

For International or HI, AK, VI, PR orders: Please email for a shipping quote.

Returns & Exchanges:

If you are not satisfied with anything purchased from us, we will gladly exchange it or refund the full price of the merchandise within 14 days of receipt of your order. After 14 days, only a store credit will be issued. Kindly call 1-203-987-8072 to obtain your return authorization number. This number is required for all returns. Your input is important to us, so let us know the reason for your return.

Please send the item(s) back to us via UPS or USPS, postage prepaid and insured. Shipping costs are not refundable. Please ship returns to:

HOT Web Holdings Ltd
Gothic Creations
261 South Main Street - Ste 101
Newtown, CT 06470
USA
Attention: Returns

Damaged Items:

We do our best to prevent damages, but occasionally they happen. If an item arrives damaged, please notify us within 24 hours so that a claim can be processed. Please keep the damaged item and the original packing materials for inspection. Without this, we will be unable to process your claim for an exchange or refund.

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